Shipping policy
Yes, you can state that delivery times are estimates and that you are not responsible for delays caused by the courier or circumstances outside your control, but under South African law you cannot completely exclude liability if the delay is caused by your own negligence or if you fail to deliver altogether. The wording below is generally compliant with the Consumer Protection Act (CPA) while giving your business as much protection as possible.
PRIME CLUB SHIPPING POLICY
At Prime Club, we aim to deliver your order as quickly and efficiently as possible.
1. SHIPPING PARTNER
All orders are shipped using:
Aramex Store to Door
Once your order has been dispatched, you will receive a tracking number via email or WhatsApp, where applicable.
2. PROCESSING TIMES
Orders are generally processed within:
1–3 business days
during normal business operations.
Orders placed on weekends or public holidays will be processed on the next business day.
3. DELIVERY TIMES
Estimated delivery time is:
8–11 business days from the date of dispatch.
Delivery times are estimates only and are not guaranteed.
Business days exclude weekends and South African public holidays.
4. DELAYS OUTSIDE OUR CONTROL
While we work closely with our courier partners, certain circumstances may result in delays that are beyond Prime Club's reasonable control, including but not limited to:
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High order volumes;
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Severe weather conditions;
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Public holidays;
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Strikes or labour disruptions;
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Power outages;
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Transportation disruptions;
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Civil unrest;
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Remote delivery locations;
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Courier operational issues;
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Events of force majeure.
Prime Club shall not be liable for delays caused by circumstances outside of our reasonable control or by third-party courier service providers, provided that we have taken reasonable steps to process and dispatch your order in a timely manner.
5. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate delivery information.
Prime Club will not be responsible for:
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Delays caused by incorrect addresses;
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Failed deliveries due to inaccurate contact details;
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Additional shipping charges resulting from incorrect information supplied by the customer.
If an order is returned to us because of incorrect information, additional shipping charges may apply before the order can be resent.
6. UNDELIVERABLE PARCELS
If a parcel cannot be delivered after reasonable delivery attempts and is returned to Prime Club:
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We may resend the parcel at the customer's expense; or
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Refund the order amount less any shipping and handling costs incurred.
7. RISK AND OWNERSHIP
Risk in the products passes to the customer upon delivery to the address provided by the customer.
Ownership of the products remains with Prime Club until full payment has been received.
8. LOST PARCELS
If your parcel appears to be lost, please contact us within:
7 days of the expected delivery date.
Prime Club will investigate the matter with Aramex Store to Door and provide updates where reasonably possible.
9. DELIVERY TIME DISCLAIMER
Although Prime Club strives to meet all estimated delivery timeframes, delivery dates are estimates only and should not be considered guaranteed delivery dates.
Prime Club shall not be liable for any indirect, incidental, or consequential losses arising from delivery delays, except where required by applicable South African law.
10. CONTACT US
Prime Club Customer Support
Email: support@primeclub.co.za
WhatsApp: +27 83 456 2383
Website: www.primeclub.co.za
Short Version for Checkout Page
🚚 Shipping Partner: Aramex Store to Door
📦 Estimated Delivery: 8–11 Business Days
📍 Tracking Provided: Yes, where applicable
⚠️ Delivery times are estimates and may be affected by courier delays or circumstances beyond our control.